Shipping Policy
Shipping Policy
At elevíe Cosmetics, we aim to process and deliver your orders safely and efficiently across Pakistan.
Delivery Time
We offer delivery across Pakistan.
Orders are typically delivered within 2–4 business days after the order has been confirmed and processed. Delivery times may vary depending on the destination and courier service.
Order Processing
Orders are processed after confirmation. Please allow additional time for order processing before your order is handed over to the courier.
You may receive a confirmation message or call from our team to verify your order before dispatch.
Delivery Delays
While we work to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:
-
Courier service delays
-
Weather conditions
-
Public holidays
-
Incorrect or incomplete delivery information
-
Unforeseen operational or logistical issues
We appreciate your patience in such circumstances.
Order Tracking
Where tracking information is available, it will be shared with you once your order has been dispatched.
Please note that tracking availability and updates may depend on the courier service.
Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete delivery information, including:
-
Full name
-
Complete delivery address
-
City
-
Active phone number
Any delay, failed delivery, return-to-origin, or additional delivery charges resulting from incorrect or incomplete information may be the customer's responsibility.
Cash on Delivery
Cash on Delivery (COD) is available across Pakistan, subject to availability and applicable order conditions.
Customers are requested to provide an active phone number and remain available to receive their orders.
Contact Us
For questions regarding your order or delivery, please contact us:
Email: info@eleviecosmetics.pk
Phone: +92 308 455 8888
For complaints or issues regarding your order, please contact:
Complaints: complaint@eleviecosmetics.pk
Our team will be happy to assist you.