FAQs
Frequently Asked Questions (FAQs)
Do I need to create an account to place an order?
No, creating an account is not mandatory. You can place an order as a guest. However, registering an account allows you to track your orders easily and receive updates on new launches and offers.
How do I place an order on elevíe Cosmetics?
Simply browse our products, select your preferred items, and click “Add to Cart.” Once ready, open your cart and proceed to checkout. Enter your delivery details, choose a payment method, and confirm your order.
What payment methods do you accept?
Currently, we offer Cash on Delivery (COD) across Pakistan. Please ensure someone is available at the delivery address to receive the order.
How much does shipping cost?
We deliver nationwide at a flat shipping rate of PKR 199. No hidden charges.
Which areas do you deliver to?
elevíe Cosmetics delivers to all major cities and regions across Pakistan through trusted courier partners.
How long does delivery take?
Orders are usually dispatched within 2–3 business days. Delivery timelines may vary depending on your location and courier service.
What should I do if I receive a damaged or incorrect product?
If your order arrives damaged or incorrect, please contact our Customer Support team within 48 hours of delivery. Share clear photos or a video of the product, and we will assist you promptly.
Can I cancel or modify my order after placing it?
Once an order is confirmed, it may not be possible to cancel or modify it. Please contact us as soon as possible, and we’ll try our best to assist.
Are the prices shown on the website inclusive of taxes?
Yes. All prices displayed on our website are inclusive of applicable taxes.
How can I track my order?
After your order is dispatched, you will receive a tracking number via SMS or email. You can use this to track your shipment through our courier partner.
How can I contact elevíe Cosmetics?
For any questions or support, feel free to reach out to us:
Email: info@eleviecosmetics.pk
Phone: +92 308 4558888