Refund Policy

Refund & Replacement Policy

At elevíe Cosmetics, we carefully inspect and pack every order before dispatch. However, in the rare event that you receive a damaged or incorrect item, we are here to assist—within clearly defined guidelines.

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Eligibility for Returns or Replacements

We offer returns or replacements only in the case of:

• Damaged products upon delivery

• Incorrect items received

All claims must be submitted within 48 hours (2 days) of delivery, along with clear photo or video proof showing the condition of the parcel and product.

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Return Conditions

To qualify for a return or replacement:

• The product must be unopened, unused, and in original packaging

• The original invoice must be provided

• The returned item must reach our warehouse within 15 days of delivery

All returned items are reviewed by our Quality Assurance team before approval.

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Resolution Process

After inspection:

• An approved case will receive either a replacement product or a store coupon for future purchases

• Cash refunds are not offered under any circumstances

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Important Notes

• Customers are responsible for ensuring the safe return of approved items

• Returns or replacements are not supported for change of mind or personal product preference

• Products that show signs of use, tampering, or damage after delivery will not be accepted

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Contact Us

For return or replacement requests, please contact our Customer Support team within the required timeframe:

Email: info@eleviecosmetics.pk
Phone: +92 308 4558888